Today’s technologies in the form of 5G, AI, Automation, Internet of Things (IoT), edge computing is a compelling transformation of communication networks and paving the way for an enriched digital customer experience (CX). Communication service providers (CSPs) must change their legacy gears and compete to catch up with such transformation in the digital world. CSPs must rethink their business support services (BSS) strategy to fulfill the present-day technologies’ demand to stay in this competitive race.
Historically, CSPs have invested heavily in BSS solutions to meet business requirements, and increase market and revenue share; besides, many months have been spent on IT development and IT support, proving it costly. In addition, CSPs used to call for proposals (RFPs), including several use cases and functional requirements in the RFPs. – all these results were felt severely on the BSS solutions, thereby impacting CSPs in the form of the delayed rollout of new product releases and overburdened IT costs.
Race for Cloud-based BSS Model
With cloud-based BSS, CSPs can now support new monetization models with reduced time to market and provide effective partner and customer management. The cloud BSS is more simplified and offers easy configuration in real-time without heavy customization, enabling faster-engaging time for IT teams and faster time to market. Cloud-based BSS includes lightweight applications based on containers, and microservices offer less hardware and continuous integration (CI)/continuous delivery (CD) pipeline, supported with DevOps, automation testing support with enriched CX, and lowering operating costs significantly.
Sourcing for cloud-based BSS vendors is easy for CSPs as now the focus is more on the ‘use case on hand’ rather than detailing out hundreds of use cases that might be irrelevant. Also, there is an array of vendor platforms ranging from hyper-scale, hybrid, private cloud, and edge computing. A subsidiary of Limpopo Economic Development Agency, Limpopo Connexion engaged STL to implement an end-to-end new-age Digital BSS/OSS platform for its FTTx and Voice over IP (VoIP) services to enable it to offer the best-in-class digital experience to its subscribers while enhancing its operational efficiency and reducing expenditure.
STL’s cloud-native, carrier-grade BSS solution is backed with Microsoft Azure and offers a converged solution for automating online-offline charging, billing and supports customer relationship management. STL’s integrated solution is well-engineered to handle provisioning and mediation issues and mitigates any operational challenges that may arise. We have also been recently recognized by Gartner as a key enabler in the enhanced partner ecosystem support in the digital marketplace. The recently released 2021 report ‘Expand CSPs’ Monetization with 5G, AI, Edge Compute’, also highlights STL as a key BSS vendor offering 5G charging function (CHF) for developing and promoting new pricing levels for monetization’. You can read the full report for free here or talk to our team to know more about how STL can be CSP’s cloud BSS partner.
Investments to upgrade to the digital BSS stacks will be critical, besides the benefits that the digital BSS offers in terms of scalability, flexibility, and collaborations that can be made. CSPs can now significantly reduce costs by migrating from expensive third-party databases and embracing cloud BSS. This scalable architecture offers flexibility and is equipped to handle peak rating time efficiently.