BSS on Cloud – Boosting New Revenue Streams for CSPs

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The move of Business Support Systems (BSS) to the Cloud model is taking place rapidly across Telcos.  Growing digital devices, mobile applications, and dynamic customer choices are forcing Communication Service Providers (CSPs) to adopt agile technologies and provide ease of adoption which in today’s scenario is possible by utilizing BSS on cloud model.

The primary driver in BSS adoption is managing business aspects, securing revenue, and supporting varied business functions like marketing, product offerings, sales, contracting, and service delivery.

CSPs adopting cloud BSS can quickly reinvent their core business and develop a new partnerships ecosystem that will help create more contemporary offerings and optimize the customer experience.  The market for cloud BSS has grown to USD 13.4 billion in 2020, and they are poised to reach a size of USD 30 billion by 2026. 

Cloud BSS’s scalable architecture offers flexibility to handle peak rating times efficiently, and CSPs can reduce costs up to 75 percent by migrating away from expensive third-party databases.  Moving it to cloud hyperscaler architecture, BSS offers BSS as a service’, making CSPs focus on creating, launching new services, and improving customer experience. Shifting BSS to the cloud will also mean reduction from outdated and costly to manage.

The mindset behind choosing a right digital BSS software solution is in mind customer preferences and is tightly knit with the CSPs. BSS is the primary monetization engine of investment.  BSS cloud offers, BSS in SaaS models, enabling operators to run in less than 30 days.  Its ready-to-use billing platform will ensure faster service rollouts and quick returns. The initial subscription starts with a set of subscriber licenses that lets CSPs begin capitalizing on BSS opportunities, giving them the flexibility of a usage-based subscription as they expand.

CSPs will start to realize that savings in CapEx and OpEx can be significant by taking advantage of cloud’s economies of scale.

Partnership relationship management and product catalog are critical components in the BSS-cloud journey. It enhances revenues, ensures seamless application integration, and encourages 3rd party vendors to create and deploy applications, resulting in a high-quality customer experience. It also offers customers pay as you go and subscription-based service life cycles.

With extensive automation, well-augmented information models, and open interface frameworks, CSPs can prepare their BSS implementations, supervise the massive scaling of available interface applications, and cultivate money-making digital value ecosystems. CSPs are currently aligning their BSS cloud adoption strategy with their overall digital transformation strategy, including the 5G-IoT builds.

With the coming of 5G, BSS is the primary monetization factor for many CSPs. BSS cloudification will help CSPs focus on core business, strategize on customer acquisition, forsake legacy, and achieve flexibility and resource scaling. Besides this, CSPs will also get new partner participation and help them build agile and automated convergent billing & charging solutions for their customers as well.

Cloud design principles

CSPs making the cloud journey

Moving to cloud BSS will ensure revenues by selling it as a service, with optimizing costs and profit margins. Transforming the BSS structure will enable CSPs to embrace a leaner, agile, and intelligent infrastructure to serve as the company’s backbone.  The method to achieve it is to adopt the cloud that offers speed and reduces costs. As an example, a smart BSS can integrate different services and charges into a single customer invoice, thereby simplifying the billing experience for the customer.

Moving away from legacy issues, BSS gives CSPs innovation agility and information, and insights decision-makers can use to run the business architectures more effectively as they are critical enablers of business transformation, maximizing business value while aligning business with IT. 

End Note

It is critical and equally important is to engage and collaborate with, and exercise influence across open ecosystem models, including Telcos, IT, and IoT alliances, and easing partner management and on-boarding of third-party applications in BSS within the cloud environments.[

Organizations can look forward to deploying STL’s Digital BSS portfolio offerings.  STL’s Digital BSS is engineered for the purposes of innovation, offers greater monetization, and is supported with a mobile centric platform.  STL stands out in this space from its competitors and can engage many players like vendors, partners, customers along with Telcos by harvesting cloud-native, microservices, AI, and automation during the entire journey.

Also, check out this on-demand webinar, to help you understand and realize the full potential and tech benefits that STL’s BSS-cloud migrations offer, and to learn how organizations must be well prepared to adapt to the BSS-cloud journey.


1. Adding an STL value angle here is necessary. You can link back to our end to end digital BSS solution portfolio website https://www.stl.tech/network-software-products/digital-bss-platforms/ which includes providing digital BSS on cloud solution.

2. Also give reference to watch this webinar on how to get your cloud on bss strategy.https://www.stl.tech/webinars/details/getting_your_%E2%80%9Cbusiness_support_system_(bss)-on-cloud%E2%80%9D_strategy_right in the end.

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