The telecom industry is on the cusp of a major growth curve. The 5G is the enabling technology for several new-age use cases like autonomous vehicles, remote surgery, smart city, Industry 4.0, and private networks, among others.
As 5G deployments gather pace across the globe and WiFi 6 is on the horizon, the Communications Service Providers (CSPs) are realizing that transforming their operations and business systems will be the key to enhancing digital engagement with their customers and monetizing their network investments.
Why OSS/BSS Transformation Is Crucial For 5G Monetization?
With 5G-enabled network slicing and the anticipated surge in the Internet of Things (IoT) and other services like AI and AR/VR, it is challenging for CSPs to meet the demands to support new business models and use cases without making changes to their BSS.
5G is not just about better speed, exceptional latency and quality of service, but it will enable several new innovative use cases in both consumer and enterprise markets across industries. The CSPs will need to collaborate extensively with partners to provide industry-specific use cases.
In this scenario, the service providers require the next gen OSS/BSS that allow them to capture revenue-generating opportunities and enable new innovative use cases. The next gen BSS systems need to be interoperable, agile, and scalable to monetize 5G networks.
Nearly 72% of 5G revenue growth depends on the transformation of OSS/BSS, according to TM Forum’s report.
The modernization of OSS and BSS systems is also imperative in the telcos’ own journey to becoming a Digital Service Provider (DSP) that needs to react quickly to meet the evolving needs of their subscribers. Right from service ordering, orchestration, billing, device management and customer experience, the legacy OSS/BSS systems are not geared to meet the needs of a DSP.
Sterlite Technologies’ Network Software (NSW) 2.0, microservices-based, webscale-enabled, is designed to meet the evolving demands of the new-age digital service provider. Regardless of their current stage on the digital transformation journey, NSW 2.0 helps telcos leapfrogs them to the top of the evolution.
Key Elements of OSS/BSS Transformation
It is not surprising that service providers are increasingly moving away from siloed processes to benefit from an integrated data management environment across networks, systems, and devices.
Several key trends indicate that the telcos’ operations and business support systems are also undergoing transformation, much like the networks:
Microservices based architecture: The telcos are moving away from legacy systems and monolithic applications to adopt agile, flexible, cloud-based microservices architecture. This way, the OSS/BSS systems are becoming faster, more effective,reliable and more resilient . It is also enabling them to introduce new and innovative offerings rapidly.
Essentially, microservices architecture is based on the principle of breaking down large, complex, and monolithic IT systems into several small and easily manageable and automated units, each designed to address a particular requirement. They are usually built using Agile and DevOps methodologies and allow CSPs to scale their systems in line with their needs.
Platformification: The 5G allows service providers to offer different use cases, and this demands that the OSS/BSS infrastructure is automated from both the front-end and backend. This is essential considering the service providers would be working with several different industry verticals and seamlessly onboarding high number of partners to monetize their 5G investments. The BSS system needs to be flexible, agile and simplifies management.
Increasingly, the telcos realize the growing relevance of a cloud-native solutions, like NSW 2.0, which can easily scale to meet the high-performance demand without any quality degradation.
Digitizing the customer experience: The CSPs are facing massive changes in customer engagement at all levels. Customers expect the service providers to keep pace with the digital experience provided by the web-scale/OTT players. The problem is that the legacy OSS/BSS is not designed for digital experiences.
Service providers need a next-gen engagement platform that addresses the needs of both retail and enterprise customers, right from discovery, acquisition, onboarding, gain actionable insights, and self-care. STL’s NSW portfolio is designed to help telcos maximize the benefits from an Anything-as-a-Service economy.
The service providers are staring at several new revenue opportunities which will help them move away from conventional voice and data offerings. A robust digital BSS system is a must to capture these opportunities. The new-age NSW portfolio leverages STL’s years of experience and proven expertise in addressing the key pain points of the CSPs.