Launching Telco 2.0 with Digital Commerce

Posted By :
      In such a competitive marketplace, e-commerce is no longer a luxury but has become extended core channel for businesses; it is more so critical for the telecom industry to serve better, survive and grow. Today, customers have a plethora of choices to connect and interact (via Chat, E-mail, IVR, Mobile Apps, Website, Social Media, Store, Contact Centre etc.), and they prefer to use the same channels while interacting with Telecom Operators. Telco’s that optimizes digital experiences will be well positioned to benefit as it helps to generate sales, save money, improve loyalty, reduce human intervention, automate processes and resolve customer problems quickly. Digital platform offers customers the flexibility to access Telco’s products and services – anytime over any device from any nook and corner of the world. On the other hand, it offers Telco’s a competitive edge – regardless of whether the end user is a consumer, business, or partner. The platform address the challenges unique to the industry, which are:
  • SELL: Attract more customers and drive data revenues to increase ARPU
  • Manage: Improve customer satisfaction and retain customer loyalty
  • Support: Seamless integration with back-end systems like billing, inventory, crm, order management etc.
Major telecom operators such as Vodafone, Airtel are already working with app vendors and e-commerce majors to improve the overall user experience for their products and services. However, the segmented approach to digitize Telco products and services will not serve the purpose. Telco’s have slowly, but steadily, realized the enormity of the reach of a tailored Digital Platform. Telco operators are different from regular retailers. With the increase in the number of devices and plans, and numerous payment options, the complication is difficult to manage. Moreover, customer access multiple online and offline channels to research, compare, purchase and renew their services adding to the complexity further. Telcos require a robust, tailor made digital platform that helps them in:
  • Digitize entire Customer Life Cycle
  • Sell allied Telco Products and Services online
  • Flexibility to rapidly build, deploy & interoperate multiple applications
  • Lower support costs
  • Improve Customer ARPU
  • Enhance Customer Experience
  • Getting a Single View of Inventory
  • Streamlines Business Processes
  • Ensure Cross Channel Fulfillment
  • Unified Bill of services subscribed by the customer
This is where vendors like Elitecore have made the impact with Digital Commerce and Customer Management Platform (DCCM) tailored specifically for CSPs that aim to make each interaction and every engagement DIGITAL, for their customers and partners. The digital suite offers complete automation of selling, marketing, monetization, revenue management, billing and self-care activities; thereby enabling them to monetize their services via every touch point, channel and device. The platform incorporates best of breed B2C as well as complex B2B functionality – so you can engage with channel partners, too. Elitecore DCCM Solution can be bought as a standalone solution or can be seamlessly integrated with your existing BSS and OSS systems. It is one of the very few solutions evolved from a BSS suite, that leverages Telco’s existing infrastructure to offer digital services to its customers.

Leave a Reply

Your email address will not be published.

Our Latest Blogs


Uncategorized

Disadvantages of Cloud Computing

Meta Title: Disadvantages of Cloud Computing | STL Tech Blog Meta Description: In this STL Tech blog, we'll examine the...
Read More
Uncategorized

DATA CENTER IN CLOUD COMPUTING

According to Gartner, the cloud computing business is expected to grow by 20.4% in 2022 in terms of global investment...
Read More
Uncategorized

Building Energy-efficient Data Centers For A Sustainable Future

Energy Efficient Data Center Data Center Energy Consumption has become a focal point since more and more industries are using...
Read More
Uncategorized

Modernization of Radio Access Networks

Traditional Radio Access Networks will present difficulties in establishing a 5G infrastructure. As a result, telcos will have to modernize...
Read More
Uncategorized

Storage And Management Of Digital Fuel Through Data Center Services

Data Center Services for data storage and management The demand for data is skyrocketing and further fueled by consistently evolving...
Read More
Uncategorized

Building a Faster, Scalable, and Optimized Fibre Network Infrastructure

The foundation of network infrastructure, fibre optics technology enables new and existing technologies to communicate more quickly and with greater...
Read More
Uncategorized

Tailoring The Legacy of Fiber Deployment with End-To-End Fiber Automation

The Era of Automated End-to End-Fiber deployment has begun Today, everyone needs a high-speed internet connection at home and office...
Read More
Uncategorized

Providing hyper-scale Fibre deployment services

Today's digital world is built on the foundation of hyper-scale and cloud data centers. Hyper-scale operators optimize their data centers...
Read More
Uncategorized

How Are Semiconductors Pivotal For Hi-Tech Manufacturing?

Semiconductor in Hi-tech Manufacturing The global disruptions caused by the COVID-19 pandemic provided an additional push to the already growing...
Read More
Uncategorized

The East is Leading the Digital Evolution

China topped the list of Digital Risers for 2021 and was followed by Saudi Arabia and Brazil. When it comes...
Read More
Uncategorized

Moonlighting – And Different Perspectives Around It

Self-employment is becoming more common as new technology makes it easier than ever to be self-employed — and economic changes...
Read More
Uncategorized

Fibre vs. satellite: Which is a better approach for rural connectivity?

Source With a rural-urban area distribution of 68.84% and 31.16%, respectively, India is a predominantly rural-centric country. However, development-wise, urban...
Read More
Uncategorized

DIFFERENCE BETWEEN TCP/ IP AND OSI MODEL

Image TCP/IP vs OSI Model: Differentiating Factors If you are thinking about layer 2 switches and layer 3 Ethernet switches,...
Read More
Uncategorized

Fiber-Distributed Data Interface

Fiber Distributed Data Interface or FDDI in computer network is a technology primarily used as an internet backbone in Metropolitan...
Read More
Uncategorized

How Does Beamforming Improve Network Service?

Beamforming principles have been known since the 1940s, but the technology is now playing an important role in upgrading modern...
Read More
Uncategorized

Privileged Access Management: Explained

Privileged access management (PAM) refers to the cybersecurity techniques and technologies used to regulate enhanced ("privileged") access and authorization for...
Read More
Data centre Uncategorized

Power in a Three-Phase Circuit Explained

You can make two types of AC circuits: single-phase and three-phase. The single-phase circuits are easier to implement but are...
Read More
Data Network Uncategorized

Role of Gateways in a Computer Network

Gateway in a Computer Network A gateway is a computer on a network that provides the interface between two applications...
Read More
Data Network Uncategorized

Difference Between a Network Hub and Network Switch

Hubs and switches have their uses in a computer network. However, they both have different mods of operation and produce...
Read More
Access Solution Wireless Spectrum

Access Point (AP) in Wireless LAN

WThe Internet has become part of everyone's life through broadband or mobile network 4G and the currently booming 5G. India...
Read More

Our Services


Uncategorized

Disadvantages of Cloud Computing

Meta Title: Disadvantages of Cloud Computing | STL Tech Blog Meta Description: In this STL Tech blog, we'll examine the...
Read More
Uncategorized

DATA CENTER IN CLOUD COMPUTING

According to Gartner, the cloud computing business is expected to grow by 20.4% in 2022 in terms of global investment...
Read More
Uncategorized

Building Energy-efficient Data Centers For A Sustainable Future

Energy Efficient Data Center Data Center Energy Consumption has become a focal point since more and more industries are using...
Read More
Uncategorized

Modernization of Radio Access Networks

Traditional Radio Access Networks will present difficulties in establishing a 5G infrastructure. As a result, telcos will have to modernize...
Read More
Uncategorized

Storage And Management Of Digital Fuel Through Data Center Services

Data Center Services for data storage and management The demand for data is skyrocketing and further fueled by consistently evolving...
Read More
Uncategorized

Building a Faster, Scalable, and Optimized Fibre Network Infrastructure

The foundation of network infrastructure, fibre optics technology enables new and existing technologies to communicate more quickly and with greater...
Read More
Uncategorized

Tailoring The Legacy of Fiber Deployment with End-To-End Fiber Automation

The Era of Automated End-to End-Fiber deployment has begun Today, everyone needs a high-speed internet connection at home and office...
Read More
Uncategorized

Providing hyper-scale Fibre deployment services

Today's digital world is built on the foundation of hyper-scale and cloud data centers. Hyper-scale operators optimize their data centers...
Read More
Uncategorized

How Are Semiconductors Pivotal For Hi-Tech Manufacturing?

Semiconductor in Hi-tech Manufacturing The global disruptions caused by the COVID-19 pandemic provided an additional push to the already growing...
Read More
Uncategorized

The East is Leading the Digital Evolution

China topped the list of Digital Risers for 2021 and was followed by Saudi Arabia and Brazil. When it comes...
Read More
Uncategorized

Moonlighting – And Different Perspectives Around It

Self-employment is becoming more common as new technology makes it easier than ever to be self-employed — and economic changes...
Read More
Uncategorized

Fibre vs. satellite: Which is a better approach for rural connectivity?

Source With a rural-urban area distribution of 68.84% and 31.16%, respectively, India is a predominantly rural-centric country. However, development-wise, urban...
Read More
Uncategorized

DIFFERENCE BETWEEN TCP/ IP AND OSI MODEL

Image TCP/IP vs OSI Model: Differentiating Factors If you are thinking about layer 2 switches and layer 3 Ethernet switches,...
Read More
Uncategorized

Fiber-Distributed Data Interface

Fiber Distributed Data Interface or FDDI in computer network is a technology primarily used as an internet backbone in Metropolitan...
Read More
Uncategorized

How Does Beamforming Improve Network Service?

Beamforming principles have been known since the 1940s, but the technology is now playing an important role in upgrading modern...
Read More
Uncategorized

Privileged Access Management: Explained

Privileged access management (PAM) refers to the cybersecurity techniques and technologies used to regulate enhanced ("privileged") access and authorization for...
Read More
Data centre Uncategorized

Power in a Three-Phase Circuit Explained

You can make two types of AC circuits: single-phase and three-phase. The single-phase circuits are easier to implement but are...
Read More
Data Network Uncategorized

Role of Gateways in a Computer Network

Gateway in a Computer Network A gateway is a computer on a network that provides the interface between two applications...
Read More
Data Network Uncategorized

Difference Between a Network Hub and Network Switch

Hubs and switches have their uses in a computer network. However, they both have different mods of operation and produce...
Read More
Access Solution Wireless Spectrum

Access Point (AP) in Wireless LAN

WThe Internet has become part of everyone's life through broadband or mobile network 4G and the currently booming 5G. India...
Read More