Entertainment, Engagement and Enhancement!
That’s what customers want today. And they constantly need more of it. It is certainly a task to keep them entertained and engaged with the available services while also simultaneously enhancing the offerings.
In an age where options are unlimited, it is not even an answer to keep your customer’s horizon curbed. And this can be done only if telcos broaden their horizons and expand their offerings with multiple content partners.
But, can all this lead to monetisation for the telcos? For that, an ecosystem that supports not just the telcos’ business model, but also seamlessly integrate with the business dynamics of partner organisations has to be built.
Collaborate, onboard & launch innovative offers
Today, to remain ahead of the game, telcos need a cutting-edge solution that allows them to launch new services with zero downtime, reach out to their target audience and monetise the entire value chain. Whether deploying new digital businesses or undergoing an entire transformation of launching a new brand, it fundamentally requires an agile system which can effectively bring down the time to market from months to days.
STL’s digital Engagement Platform (dEP) is a unique solution powered by DevOps, Analytics, Web-scale, Network Software (DAWN). It creates an ecosystem to digitise the end-to-end customer engagement processes including selling, monetisation and self-care solution.
The next-gen engagement platform seamlessly integrates Cloud IoT partners to collaborate, onboard and launch innovative offerings with partner products and create e-marketplace for enterprise customers. It also brings in analytics driven recommendations for the next best actions to chart out the success path of a business or a product launch.
The platform provides an extreme level of agility and scalability for designing, deploying and managing cloud-native applications. Its robust automation enables telcos to make high-impact changes quickly and securely with a minimal effort, resulting in making the business bigger, smarter and irresistible. The cloud-native technologies offer resilience, manageability ,and observability to the systems.
Leverage the growth parameters
- Digital on-boarding – 50% reduction in subscriber acquisition cost for post-paid customers
- Automated testing – Save cost by reducing 3 man-day efforts to 4 hours
- Digital-savvy customer acquisition – 10% increase in ARPU
- Order to activation – Three-fold growth (from 9.4% to 26.72%)
- Docker –Reduce downtime by 85% – from 3 hours to 30 mins
- Increase order placed straight through purchase by 16%
- Reduce subscriber acquisition time by 40%
It is time that telcos reinvent themselves and make data-driven decisions to be in sync with customers’ increasing demands for next level of digital experiences.
So, hop on the bandwagon of growth and digitally enhance your customer offerings!