"Gartner consider the 20 suppliers listed in the report to be representative of the CSP CM&X solutions market as they represent a wide variety of solutions, offering different portfolios, deployment/implementation approaches and focus areas for various segments of CSPs. However, there are many more suppliers with appropriate offerings for various CSP requirements".
This report by Gartner® has evaluated the key market trends and strategies for customer management and experience (CM&X) solutions, which will help the CSPs management leaders modernize their CM&X applications to support their organizations.
Furthermore, "Gartner® has recommended three approaches that CSPs should consider based on their business requirement and continuing digital transformation and innovation:
STL's Digital BSS Solutions are engineered for innovation at scale & speed, offer greater monetization, and are supported with customer-centric platforms. STL engage many players like vendors, partners, and customers along with Telcos by harvesting cloud-native, micro services, AI, and automation during the entire journey. STL's cloud native, carrier-grade BSS solution offers a converged solution for automating online-offline charging, billing and customer relationship management.
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