In Smart City Projects, KIOSK plays a major role. As a move towards an “approachable city administration”, these city kiosks are expected to act as an extended arm of city administration departments and help in connecting with citizens while promoting “anytime services” complementing the mobile platform based service delivery.
While delivery, G2C (Government
to Citizen) services shall be the
primary focus of City Kiosk systems,
in order to ensure broader adoption
and ensure business viability, B2C
(Business to Company) services
may be provided through City Kiosk.
DEFINITION
The word “Kiosk” is of Turkish and
earlier Persian origin, where it meant
an outdoor pavilion or a portico.
In information technology, a kiosk
(pronounced KEE-ahsk ) is a small
physical structure (often including
a computer and a display screen)
that displays information for people
walking by. Kiosks are common
near the entrances of shopping
malls where they provide shoppers
with directions. More sophisticated
kiosks let users interact and include
touch screens, sound, and motion
video.
TYPES OF INTERACTIVE KIOSKS
This type of kiosk is purely for
information purposes. Usually
found in large places with a high
density of people to provide
information regarding the area.
INFORMATION KIOSK
This is the same type of kiosk
used for way finding in places that
are easy to get lost in. Apart from
making sure that patrons of the
establishment are well informed,
there isn’t any tangible ROI for
Point of Information kiosks.
PRODUCT PROMOTION KIOSK
Product promotion can come in
the form of electronic coupons or
plain advertisement. These types of
kiosks are used in retail to provide
information and offer a chance for
customers to take advantage of the
promotions.
SERVICE KIOSK
Electronic coupons
can come in the form of messages
or a consequence to customers
acting on “call to action” buttons
on business websites or the digital
signage.
PRODUCT DISPENSING KIOSK
There has been a high demand for
service kiosks due to its shorter
service time when compared to
the same service done manually.
DEFINITION
These are the kiosks that you use
to pay your bills, fill out application
forms and the more menial tasks
that can be done without the need
SCOPE
of staff assistance. This is known to
give high ROI since there are more
customers that get to be serviced
at a short amount of time Also known as vending kiosks,
these are the hardest type of kiosk
to implement due to having the
complete merchant process in one
machine. From creating the product
to delivering it, up to receiving the
payment, the product dispensing
kiosk is a store-in-a-box.
Choosing the right service provider
This used to be deployed only in ticket
issuing establishments like train
stations, theatres and banks but
has now expanded to dispensing
every small and basic item. These kiosks have internet
connection for users to be able
to buy from retail and financial
establishments conveniently.
These kiosks directly connect to a
company’s website for customers
to make direct purchases. Internet
commerce kiosks are starting to
appear a lot in public places for
quick purchases or for people to
participate in online investment
services.
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These kiosks directly connect to a
company’s website for customers
to make direct purchases. Internet
commerce kiosks are starting to
appear a lot in public places for
quick purchases or for people to
participate in online investment
services.