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Digital BSS Offering

Swift delivery of digital nativity in customer engagement & internal processes

Digital BSS solution is an end-to-end integration offering comprising of modules such as digital customer enablement and engagement, customer relationship management, customer order management, billing and rating, and mediation. These modules can be deployed in its entirety or individual modules can be deployed and implemented as per customer’s requirements. For example, if there is a requirement for digital customer enablement and engagement module, it can be implemented using omni-channel and customer interaction management.

Bundled with foundational enabling services, the following services are also provided:

  • Consulting engagement to ascertain current digital quotient
  • Implementation of the digital transformation roadmap, managed and governed by the Program Governance and Management service
  • Defining a roadmap for transformation
  • Roll-out of the processes and solutions, including business continuity and change management
  • Defining a roadmap for transformation