Today’s customers are increasingly getting used to receiving unique and innovative digital experiences from OTT players through an APP service. The communications industry is continuously evolving at a rapid pace, and CSPs are focused to drive their investments that give them a winning edge over their competitors. With Rapid changing market and cut-throat competition, CSPs are focusing on 2 Key areas: Monetization of data services and Enhanced customer experience.
Next-generation BSS Platform
Next Generation BSS Platform, offers CSP with a Robust & Scalable platform to enable Customer Experience, Agility & Innovative Monetization use cases, supporting Wireline, Wireless, Multi-play and MVNO/E operators. Compliant to TM Forum e-TOM processes via its standard based API it can interoperate with 3rd party system easily, independent of any technology barriers. The platform offers Revenue Management, Omni Channel Digital Experience Platform including Digital CRM, E-Commerce for CSPs, Customers and Partners, Service Fulfillment and Service Provisioning. A highly scalable, flexible, digital & NFV Cloud ready Sterlite Tech OSSBSS platform enables CSPs to reduce CAPEX, OPEX & Monetize network assets. The platform provides higher scalability and flexibility to effectively manage each and every aspect of business requirement of CSPs while offering enhanced business value and lower total cost of ownership.
Our Product roadmap is aligned to address CSPs transformation requirements in three key areas:
- Agility helps in setting up faster, leaner and agile operations.
- Customer experience helps in creating a profitable & personalized customer experience and
- Efficiency addresses the need for faster time to market, network capitalization and operations cost reduction.
Agility
- Modular architecture
- DevOps based continuous delivery
- Single subscriber view
- Integrated policy and charging
- Partner & revenue management
- Virtualized BSS platform
- Dashboard widget management
- Customizable notifications framework
- Framework support in PLM, Payment, CAAM & other modules
Customer experience
- Digitizing CSPs business process from onboarding customers and partners to payment and service fullfillment
- Omni-channel customer engagement
- Real time contextual offers
- Customer engagement and self-care app
- Real time purchases via digital channels for prepaid & postpaid users
- Inbuilt customer relationship management
- Bill shock prevention
- Integration with chatbots
Increased efficiency & performance to address time to market, Network capitalization and operations cost
- Support for rest and open API
- Sandbox environment for customization
- Open Source (Docker) container NFV adoption
- Pre-integrated modules for increased efficiency and interoperability
- Automated operations
- Real time analytics to improve business intelligence
- Smart overload protection
- Multi-tenant platform
