The Perks of an Online Charging System (OCS) for Billing Operators

As a telecommunications service provider, you need to offer more than basic connectivity  for your end users. You need to provide strong customer service, too. Billing needs to be offered in real-time and it should reflect the customer’s most current usage in order to mitigate confusion delays in payment—and ensure that you get the compensation that you need.
An online charging system (OCS) is a software platform that facilitates real-time customer billing based on the content and volume of services rendered.  Here are some of the top benefits that an OCS platform will provide:

A better subscriber experience: An OCS system will allow your customers to access their account from a variety of mobile devices.  Subscribers can access rates and charges, and manage their account in real-time with an OCS. Investing in an OCS will therefore improve the overall quality of service and create satisfied customers.

Charge for service in real time: Waiting until after a service is rendered to charge for data usage could result in a big revenue loss for your company as some customers might not pay their bills. Streamline the billing collection process by charging your subscribers as they access the information you provide.

Acquire more market share and relevance: One of the only ways to expand your business as a service provider is to offer new and enticing services for your customers. Achieve this with the flexible and efficient billing service of an OCS. This will increase market share and differentiate your business from your competitors.

Elitecore Technologies  is a telecommunications billing provider that helps support operators with its robust OCS platform. Click here for more information about Elitecore.