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What it takes for CSPs to Become DSPs

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We discuss the following topics in this blog:

  1. Digital transformation is a ubiquitous phenomenon.
  2. Technology partners need to make a CSP feel safe through the reinvention process.
  3. Seamless, Agile and Flexible.

In addition to these topics, we shall also be answering the following FAQs:

  1. What is WiFi?
  2. What is an Optical Fibre Cable?

Is There an Urgent Need for Business Digitisation?

Today, markets, customers and Communications Service Providers (CSPs) are becoming increasingly digitally accessible. Digital transformation is a ubiquitous phenomenon catching up across people from all age brackets. The fact is that we are getting digitally empowered faster than we thought and thus, we no longer stand in bank queues or lug around heavy shopping bags.

Things are getting done with a click of a button. And hence, there is an urgent need for businesses across all verticals to revamp themselves digitally and increase the outreach of their services manifolds.

But, how easy is it to transform a traditional business setup and what does this journey look like really? In a word, every CSP, should capitalise on the data boom to deliver customised experiences. To gain competitive-edge over the new age Digital Service Providers (DSPs), CSPs need to achieve agility and scalability to address the needs of data-centric digital future.

How to Don the DSP Hat?

Digital transformation is at the heart of business strategies across all CSPs. But each business is different and hence, each CSP requires a personalised journey towards its digital transformation.

CSPs need disruptive software solutions that blends into the architecture and transforms it while preserving ethos of the business. Technology partners need to make a CSP feel safe through the reinvention process while also weaving the “SAFE” net so that the business phoenixes as a DSP, making it:

Seamless: Donning the hat of a DSP is all about being accessible anytime, anywhere. In a digitally empowered generation, the customers demand to be seamlessly connected for an omni-channel experience. And this experience comes when DSPs are available on multiple platforms offering the same level of speed in connectivity.

Agile: A DSP can be ahead of its game, only if it is open to take spontaneous decisions– ability to partner, launch new services any time, make changes to existing services to suit the current needs, etc. For this, they need a system that is equally agile and effortlessly supports the spontaneous decision making of the organisation by drastically reducing the time to market those decisions. The right solution partner blurs the gap between decision and execution of plans supporting the organisation in making their strides into the market.

Flexible: Business changes every day and a software architecture need to be flexible enough to adapt to the latest in the market withoutoverhauling the entire digital blueprint of the business. It needs to be flexible enough to redo and undo new decision and experimentations at a speed quick enough to meet customer’s demand.  

Engaging: At the core of the transformation revolves the need to provide heightened customer experience throughout the customer’s lifecycle- right from reaching out to the right customer, the buying process, the payment chain, understanding their changing preferences and recalling the customer. And that is what differentiates a DSP from a CSP. The new age software architecture brings in an edge over the others to understand the customers better and engage with them in a relevant manner to fulfill their demands.  

Conclusion

This smartphone generation may not visit a grocery store, queue up and fill customer experience forms. But the mantra to success in any business still lies in the equation of how well you understand your customers. But by digitally reinventing your business, every virtual transaction brings you closer to your customer, proliferates the dynamics of a business while keeping your investments ‘safe’.

FAQs

What is WiFi?

Put simply, WiFi is a technology that uses radio waves to create a wireless network through which devices like mobile phones, computers, printers, etc., connect to the internet. A wireless router is needed to establish a WiFi hotspot that people in its vicinity may use to access internet services. You’re sure to have encountered such a WiFi hotspot in houses, offices, restaurants, etc.

To get a little more technical, WiFi works by enabling a Wireless Local Area Network or WLAN that allows devices connected to it to exchange signals with the internet via a router. The frequencies of these signals are either 2.4 GHz or 5 GHz bandwidths. These frequencies are much higher than those transmitted to or by radios, mobile phones, and televisions since WiFi signals need to carry significantly higher amounts of data. The networking standards are variants of 802.11, of which there are several (802.11a, 802.11b, 801.11g, etc.).

What is an Optical Fibre Cable?

An optical fibre cable is a cable type that has a few to hundreds of optical fibres bundled together within a protective plastic coating. They help carry digital data in the form of light pulses across large distances at faster speeds. For this, they need to be installed or deployed either underground or aerially. Standalone fibres cannot be buried or hanged so fibres are bunched together as cables for the transmission of data.

This is done to protect the fibre from stress, moisture, temperature changes and other externalities. There are three main components of a optical fibre cable, core (It carries the light and is made of pure silicon dioxide (SiO2) with dopants such as germania, phosphorous pentoxide, or alumina to raise the refractive index; Typical glass cores range from as small as 3.7um up to 200um), Cladding (Cladding surrounds the core and has a lower refractive index than the core, it is also made from the same material as the core; 1% refractive index difference is maintained between the core and cladding; Two commonly used diameters are 125µm and 140µm) and Coating (Protective layer that absorbs shocks, physical damage and moisture; The outside diameter of the coating is typically either 250µm or 500µm; Commonly used material for coatings are acrylate,Silicone, carbon, and polyimide).

An optical fibre cable is made up of the following components: Optical fibres – ranging from one to many. Buffer tubes (with different settings), for protection and cushioning of the fibre. Water protection in the tubes – wet or dry. A central strength member (CSM) is the backbone of all cables. Armoured tapes for stranding to bunch the buffer tubes and strength members together. Sheathing or final covering to provide further protection.

The five main reasons that make this technology innovation disruptive are fast communication speed, infinite bandwidth & capacity, low interference, high tensile strength and secure communication. The major usescases of optical fibre cables include intenet connectivity, computer networking, surgery & dentistry, automotive industry, telephony, lighting & decorations, mechanical inspections, cable television, military applications and space.

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