1. Home
  2. /
  3. Blog List
  4. /
  5. Miscellaneous
  6. /
  7. “App’ic Portfolio of CSPs in the time of digital economy

“App’ic Portfolio of CSPs in the time of digital economy

Posted By :
Growth of Data consumption, smart phones and smart devices have also led the mobile apps ecosystem boost. There is a mobile app for everything every imagination and activity. Communication Service Providers (CSPs) who are the key drivers of digital economy can leverage this opportunity; as studies have shown that users like using mobile apps because of the instant connect they experience with a product or a service. CSPs are finding ways to improve their operational efficiency, to serve increasing and demanding subscribers and multiple services that are results of digital transformation. Mobile apps empowers CSPs to launch an alternate marketing channel for customers, partners and employees, create an opportunity to improve visibility and build brand, provide value-add to customers by improving customer engagement, reduce support cost, increases revenue and customer loyalty. The benefits are enormous and the onus lies on the CSPs on how they make the most of it. Some of the mobile apps that have become mandatory for CSPs in their portfolio are: 1.Customer Mobile Self Care App
  • Enhance customer experience and engage with customers effectively through mobile app and reduce congestion on customer support and drive down call center cost
  • With the app customers are in complete control of their data usage in real time, can set data thresholds, real time activation and deactivation of services anywhere-anytime, send reminders and notifications, on-line payments & top up, special offers subscription, download bill, update account info, create service requests, manage data sharing etc.
2.Value Chain Partner (LCO) App
  • Offer complete control to your partners on how they do business with you
  • Through Partner App they can manage and update their profile, get updated information on customer base, renew plans, send payment reminders, get daily activation-deactivation count, customer on-boarding details, details of sale of services & offers, customer account management, view commission and credit limit, make payments, inventory management, access to detailed reports for revenue reconciliation etc.
3.Field Force App
  • Automate management of field force to improve productivity
  • The app lets the operator manage its resources virtually through the app. Track their location, communicate and collaborate with entire team with real-time status updates, real time reporting, schedule field visits, record visit outcomes and follow-up tasks, maintain employee attendance muster, Time sheet & Task management and more.
4.Inventory Operations App
  • Simplifying day-to-day operations of managing inventory – CPEs, STBs and Vouchers
  • The app helps the operator in following functions: Manage, maintain, track and get regular inventory information through your mobile APP, batch transfer/movement between partners (distributors, resellers, LCOs) and Operators, get low stock alerts, automate stock levels, forecast customer’s demand, return inventory, deposit management, scrap & repair management, end-to-end tracking etc
 5.Work Order Management App
  • It is a comprehensive workflow-based app that allows service providers to effectively manage work orders of different services
  • The app helps the operator to control the entire process, from order creation, modification, tracking, provisioning to closure.
6.Sales Force App
  • CSPs launch multiple new plans and offers for customers and it is imperative for their sales team to stay updated on those plans on the move.
  • Sales force App apart from providing regular product updates also offers quick access to contacts, leads, opportunities, dashboards etc.
7.Everywhere TV App
  • With OTT apps taking the centre stage, CSPs can partner with them to allow their Pay TV customers to access content on-the-go with Everywhere TV app. They can also monetize their offerings with real time location based advertisements to generate additional revenue.
Elitecore, which has been a leading provider of B/OSS solutions to CSPs has taken the onus to provide mobile app critical for sustenance and growth of these businesses. Elitecore in recent times deployed multiple apps for one of its clients. The client is a multi-billion dollar conglomerate in India with multiple lines of business under its umbrella with ‘Pay TV and Broadband’ as one of the BUs. With Elitecore apps, client has been able to substantially improve its customer engagement and service along with improved operational efficiency and better management of field force and work orders. Apps will continue to populate the digital canvas, the ones that not only catches the imagination of the CSPs and customers alike are here to survive, stay and evolve with times and expectations.

Leave a Reply

Your email address will not be published.

Our Latest Blogs

Enterprise Infrastructure Networks

5 Effects of Fibre Optic Cabling on Enterprise Infrastructure Networks

If you intend on building a campus network that requires high speeds, optimal bandwidth, and high-speed connections, then fibre optic cabling can...
Read More
Optical Fiber

Interesting Facts on Optical Fibre and Optical Fibre Cable

The era of internet connection has now been revolutionised with the introduction of optical fibre technology. With the incorporation of...
Read More
IOT(Internet Of Things)

How do Telcos contribute to utilities that utilize IoT technology?

Today, more than 13 billion IoT devices are connected across the globe. The industry is expected to surpass 25.4 billion...
Read More
Managed Service

Driving Value with Managed Services

Technology is evolving at a consistent and rapid pace. Technology specialists are incorporating cutting-edge practices to boost the efficiency of...
Read More
Digital Network

Bridging the Digital Divide in the UK

The Digital Divide in the UK The "digital divide" is a growing concern in the UK, where access to technology...
Read More
Optical Fiber

Debunking the Common Myths about Optical Fibre

As data-intensive applications like video streaming, online gaming, and cloud computing become more common, the need for increased bandwidth has...
Read More
Fiber Optic Testing Tools

How Robotic Tools are Revolutionizing the Detection of Optical Fiber Failures

The fiber optic communication industry has revolutionized the entire Telecommunication industry by providing higher performance, more reliable telecommunication links with...
Read More
Fiber Optic Technology

Recent Advances in Optical Networking Technology: A Look at the Future of Data Transmission

Since several decades ago, optical networking technology has been developing quickly. Fiber optics is becoming a key component of the...
Read More
Optical Interconnect Technology

Optical Interconnect Vs. Electrical Interconnect: All You Need to Know

Interconnectedness is increasingly becoming the backbone of a modern, progressive world. It is what is driving the escalation of digital...
Read More
Network Running

Keep The Network Running in The Remotest Locations: Here’s How STL Can Help

The pandemic has unravelled the importance of reliable connectivity. From smart classes to online groceries, the internet is everywhere. Yet,...
Read More
Managed Service

5 Benefits of Using a Managed Security Services Provider

Investing in cybersecurity is the need of the hour as the cyber threat landscape evolves. But as cyber threats continue...
Read More
Optical Interconnect Technology

An Overview of Optical Interconnects: How They Work and Their Advantages

Optical interconnects are a crucial component of modern electronic systems. They are used to transmit data and power between different...
Read More
Network System Integration

Network System Integration: A Guide to Choosing the Right Optical Fiber Manufacturing Company

One of the crucial factors of a network system integration project is choosing an appropriate fiber cable; they determine the...
Read More
Optical Fiber

10 Ways Optical Fibre Has Changed the World

Optical fiber has revolutionized the way we communicate and access information. From high-speed internet to advanced medical procedures, the benefits...
Read More
Data Center Design

Designing Data Centre Networks: Strategies for Maximum Efficiency and Performance

Data centre design and the data network that supports it are critical components of any organization's IT infrastructure. The way...
Read More
Network Modernization

Accelerating Your Network Modernization Process

Network modernization is crucial for businesses to stay competitive in today's digital economy. However, the process can be time-consuming and...
Read More
Network services

Understanding Network Services and How They Enhance Your Business

A robust network is a must for any type of company in the twenty-first century because most products are digital...
Read More
Data centre

The Rise of Data Centers in India

With data consumption on the rise, cloud adoption accelerating, and technology demand soaring higher than ever before - Indian corporations...
Read More
RAN Services

Building a Faster, More Connected Healthcare Network with Radio Networks

In recent years, the category of linked medical devices has expanded to encompass Internet of Things (IoT) gadgets and a...
Read More
Network services

The Role of Network Integration in Telecom Companies

Network services integration and management are a significant deal. The richness of new telecom technology, whether on-premise or cloud-based, makes...
Read More

Our Services

Network services

The digital ecosystem and landscape is rapidly to mirror the continuous evolution of communication infrastructure, connectivity, and next gen use cases...
Read More

Fiber Roll out Services

We offer a dependable fiber-based backhaul solution that promises seamless high-speed connectivity and increased reliability for a better network experience...
Read More

Managed Services

We encourage customers to seize business opportunities by simplifying network management and maintenance, which standardized SLAs govern...
Read More

Data Centre Network

Future use cases will require cloud-native infrastructure. With our network transformation services, we out-innovate the current constraints in the data center space...
Read More

RAN Services

The approach of RAN network disaggregation comes at the expense of increased integration touch-points and engineering efforts...
Read More